1. In-Classroom Training:
   • Establish a solid set of ground rules.
   • Structure modular training for all team members within the dealership.
   • Provide materials and leave-behinds for team members from all departments.
   • Role-play handling difficult change situations.
   • Develop process changes with staff involvement.
2. One-on-One On-the-Floor Training:
   • Bring the ground rules to life ‘on the job’.
   • Observe, review, and discuss.
   • Teach selling techniques.
   • Demonstrate best practices.
3. Video Coaching:
   • Fine-tune your delivery.
   • Role-play with scripted formats and desired customer outcomes.
   • Review, debrief, and conduct self-assessments based on live customer interactions (video recordings).
4. Teleconference Training:
   • Provide maintenance and support.
   • Continue in-store training visits based on actionable items from previous visits.
5. Web Course Training:
   • Focus on personal development.
6. Distance Learning Training:

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