1.     In Classroom: Establish a solid set of ground rules

•  Structure modular training for all team members within the dealership
•  Material and leave behinds for team members from all departments
•  Role Play: Handling difficult change situations
•  Process change development with staff involvement

 2.     One on One on the floor training: Bring the ground rules to life ‘on the job’

•  Observe
•  Review
•  Discuss
•  Teach sell techniques 
•  Demonstrate

3.     Video Coaching: Fine-tune your delivery           

• Role Play with scripted format and desired customer outcomes
• Review, debrief, self assessment based on live customer interaction (video recording of customer interaction)

4.    Teleconference training: Maintenance and support

• Continuing in-store training visit based on actionable from visit

5.   Web Course training: Personal development
6.   Distance Learning training: Keeping current on industry trends