Dealers are you concerned about ? 
  1.  Eroding Revenues
  2.  Low grossing repair orders either in your labour or parts sales 
  3.  Higher than average one line repair orders at your dealership 
  4.  Productivity  & Efficiency of technicians and front line personnel (Yes Front Line Personnel)
  5.  Hours per Repair Order 
  6.  Parts Line fill to complete quick turn-around service events 
  7.  Departmental Communications Issues
    1.  Communications/Cooperation concerns between departments ,  based on department, dealer or manufacturer policy understandings; understandings ultimately affecting dealership relationships with all dealership customers 
 DO you have ? 
  1.  Shop capacity issues 
  2.  Wrong work assignments based on the skill level needed to complete repairs 
  3.  Higher paid technicians completing lower skill level vehicle repairs 
  4.  FRFT (Fixed Right First Time) issues 
  5.  High FRFT (Fixed Right First Time) but low customer concerns with actual quality of repairs 
  6.  Manufacturer's Customer Viewpoint lower than peer group averages with higher than normal consumer issues reported
    1. Manufacturer sponsored surveys with negative responses
    2. Internal after service visit follow-up with negative responses 
  7. Higher than average Policy costs in your fixed operations 
  8.  Higher than industry average employee turn-over due to lack of perceived earnings 
  9.  Higher than industry average employee turn-over related to lack of job performance 
  10.  Perceived staff concerns related to  stocking levels of Fast Moving (high turn) Parts pieces (i.e. Tires, brakes, wipers, spark plugs, etc.) 
 Would you like ?
  1. Effective labour Rates equal to your group or closer to industry suggested standards : realizing 92% (or better) of Posted Door Rate 
  2. Increase your service absorption to be best in group
  3. Moving Service Advisory and support Staff thought process from one of  order taking to proper service selling "make them Service Sales' Professionals" 
  4. Increase your customers presence in the dealership 
  5. Increase your profitability 
  6. Increase of best advertising in world - word of mouth referrals
  7. Gross Margins equal to or better than dealer in your market area and/or your 20 group 
  8. Easy workable solutions that will see more (Vehicle Sales Customers New, Pre-Owned and Fleet) customers returning to the dealership more often for all their vehicle and servicing needs 
  9. Cost effective programs your staff will support and work with 
  10. Freeing up or Parts inventory dollars by reducing Special Parts Order and stale parts inventory 
  11.  More Fleet and Commercial customer coming to the dealership more often 
  12.  Help in properly utilizing manufacturer's support tools and Marketing programs