Managing the Expectations
A major factor in building relationship with customers is the ability to have adequate time within the day to meet and manage your customers wants,needs and expectations.
To meet those expectations dealerships typically use a model that has been around since the vehicle servicing inception began.
Those standards have been fine up until now however with the advancement in automotive components have come new technical repair requirements with increased skill level training.
In today's environment with the manufacturers' advanced training and qualification requirements, it is more important to understand the appointment, booking and scheduling process utilized by your Dealer Service Provider .
In the past or under the current model used by most dealerships.
Dealerships will typically book a customer appointment times based on two factors
To meet those expectations dealerships typically use a model that has been around since the vehicle servicing inception began.
Those standards have been fine up until now however with the advancement in automotive components have come new technical repair requirements with increased skill level training.
In today's environment with the manufacturers' advanced training and qualification requirements, it is more important to understand the appointment, booking and scheduling process utilized by your Dealer Service Provider .
In the past or under the current model used by most dealerships.
Dealerships will typically book a customer appointment times based on two factors
- Number of appointments according to number of employed Service Department Technical (mechanics) staff
- Total number of technicians times by the available hours to sell in a day.
- Based on customers' expectations is your current business model able to meet these expectations?